Your rent

Each year your rent changes follow the Government Rent Standard which allows social housing landlords like us to increase it based on the Consumer Price Index (CPI) plus 1%.

This means that from 1 April 2024, your rent will increase by 7.7%. (CPI 6.7% plus 1%).

You must contact our Money Advice Team as soon as possible so we can look how we can support you. Call us on 0345 345 0272 or complete the form on this page. 

If you pay a service charge for communal services for your building, and/or outside spaces, the amount you pay each year is calculated based on an estimate of the costs that will be incurred for the upcoming year.

We therefore review the costs at the start of the year and set the service charge based on what we think those services are going to cost. Then, at the end of the financial year, we review how much those services actually cost, and this is shared with you in your annual service charge statement.

If the costs were more that you paid, you will owe us and we will add this to the estimate for the next year. If the costs were less, we will take this off the following year's estimate. 

If you have a personal gas or electricity charge showing, this is because your utility supply comes from our landlord supply and you will have been notified about this when you signed your tenancy agreement.

The Department for Work and Pensions (DWP) pays your rent monthly, but only against the standard 52-weeks per year. This means you will owe the extra week before 31 March 2025. 

To avoid falling into arrears, we recommend that you set up your own direct debit from April 2024 to pay a small amount each week or month to cover the shortfall from Universal Credit. Or you can pay the extra week in full any time by calling us on 0345 345 0272. 

Your online journal will show you a new task in your “To-do list” called 'confirm your housing costs'.

You must complete this only after the date your new rent will start, which is shown in the letter you've received. If you do not have an online journal, please call 0800 328 5644 to update them of your new charges. Please keep your letter as proof of the changes.

If your benefit is paid directly to us, we will update the Housing Benefit department.

If your benefit is paid directly to you, you must let them know of the changes by supplying them with a copy of the letter you have received.

You will then get a revised award letter from Housing Benefit which should have the same rent details as shown in this letter. If there is a difference, you must let them know immediately otherwise you may lose benefit.

If you pay by direct debit, we will update this for you and don’t need to do anything. You should expect to receive a notification from allpay three to five working days before any change takes place. If you haven't got a letter from allpay by Monday 8 April 2024, please call us on 0345 345 0272 or complete the form on this page. 

If you pay by Your Home Hub, you must make sure you update your rent payment to your new charge.

Your Home Hub

The quickest and easiest way to pay your rent is via Your Home Hub, your personal online account! You can download the app or visit the link below to register and log in.

If you currently pay your rent by card, standing order or Your Hume Hub, it's your responsibility to update your payment amount accordingly. 

You can pay with a debit or credit card at Allpay and require an Allpay payment card to do this. Call 0345 345 0272 to order one if needed.

You can also pay on your mobile or tablet by using the free Allpay phone app. Simply download from the app store on your phone.

If you want to work out your monthly payment, please refer to the calculation image below of the leaflet you received with your new rent charges for the 2024-25. 

Please click the link below, fill out the form and a dedicated team member will soon be in touch.

Please call us on 0345 345 0272 or using the red link below. 

You can find more support on money advice and benefits here including our benefits calculator.